Support

Having technical problems? Our friendly techincal support team is on standby ready to answer all your questions (as long as they're support related)! Please kindly note that we do charge by the hour for technical support incidents. Because of the nature of Re:WriteNow, it is unlikely that you will need to contact technical support. If you do however run into problems, there are a number of resources available on our website that should be able to help you solve your problem.

Frequently Asked Questions

We have compiled a set of questions relating to Re:WriteNow and it's parent version, Re:Write. Most of these questions are issues that have been dealt with by our technical team in the past, and are often issues that can be resolved in as little as 5 minutes. To view our frequently asked questions, please click here.

Download a Copy of the User Manual

You should receive a user manual when you registered. If for some reason you've lost a copy of your user manual, you can download one by clicking here. Webre:ality may publish updated versions of the user manual over time. Any new items that we think you should know about will be displayed to you in the advertising box in the "Getting Started" tab in your Re:WriteNow administration suite.

Contact Technical Support

This should be your last resort. As stated above, and in our general Terms & Conditions, support incidents are charged at the hourly rate of £75 per hour. To contact technical support, please send an e-mail with your contact details and information about your website and the problem you have encountered to support@rewritenow.com. Support incidents will be handled by a member of our team within 24 hours.

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